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In the event that you are unhappy with an item, you ordered please send us an email to info@simoncollection.com within 15 days of the time of the purchase to receive a return authorization number and return shipping instructions. Returns must be received within 10 days from the time of your email for your RA number. This number must be clearly labeled on the outside of the box or your package will be refused. The following terms and conditions apply:

1) All items must be factory new, unused, and in their original box with all factory, paperwork included.

2) All shipping is non-refundable, and we do not pay return shipping.

3) Do not ship items back in a padded envelope as the box may be easily crushed or damaged.

4) We ask that you keep a record of the return tracking number.

5) Include a copy of the original invoice along with a note detailing the reason for the return.

6.) PLEASE DO NOT WRITE ON THE PRODUCT BOXES OR PUT TAPE ON THEM, this causes damage to the box and once this happens, we cannot accept them back for a refund or exchange.

All engraved items cannot be returned

If you have received a promotional item (Bonus Buy, Gift Card, etc.) with your purchase. You are more than welcome to send your product back for a refund or exchange. If you choose a refund, the value of the promotional item will be deducted from your refund total amount. If you choose to exchange your product for another item that does not qualify for the promotional item, you will be charged for the value of the promotional item. If you have any questions or concerns about the return and exchange of the promotional items, please feel free to contact us regarding this matter.

Items that come with FREE shipping that are returned will be Refunded the Amount of the product less $10.00 shipping.

Items that are returned incomplete will not be refunded until we receive everything back.

Items returned for a refund must be in its original, new, and unused condition.  Additionally, all original manufacturer packaging materials must be returned. Returned merchandise not meeting these conditions are subject to a 15% restocking fee, which is deducted from the refund amount, this is determined by the manager.



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